The New Consumer Law Is A Warning Bell For Clothing, Footwear And Other Industries.

< p > tomorrow is 3. 15. Consumer rights complaints become a hot topic in the near future.

A few days ago, local complaints hotspots were also released in all parts of the country in 2013.

Last year, consumer complaints were related to communication products, < a target= "_blank" href= "//www.sjfzxm.com/" > clothing < /a > a target= "_blank" href= "//www.sjfzxm.com/" > shoes > hat > food, cars and parts, dry cleaning services, jewelry, network services, express service, housing, hairdressing and many other industries.

Among them, clothing < a target= "_blank" href= "//www.sjfzxm.com/" > shoes and hats "/a" and communication tools occupy a larger proportion of complaints.

With the implementation of the new consumer law, the state has once again strengthened the protection of consumers' rights and interests, and has also sounded the alarm for the industry that has been criticized.

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< p > < strong > < /strong > < a > target= _blank _blank href= > //www.sjfzxm.com/ > > strong > clothing shoes and hats > /strong > /a > < > > quality problems >

Less than p ago, Mr. Qin bought a pair of leather shoes at a shopping mall. However, after several days of wearing shoes, the two sides of the leather shoes had a large area of glue.

So, Mr. Qin found the store asking for the exchange of the leather shoes, but the shopping center only promised to repair the leather shoes, but not to replace them.

Qin believes that leather shoes only wear a few days before a large area of glue, leather shoes are of quality problems, and insist on changing.

Mr. Qin and the merchants failed to co-operate. Helplessly, Mr. Qin complained to the consumer association and asked for help in mediation so as to safeguard his legitimate rights and interests.

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< p > this is a dispute case caused by the quality problem of brand leather shoes.

After investigation, Mr. Qin reflected that the situation was true, and the staff publicize the relevant provisions of the relevant laws to the person in charge of the shopping mall. Finally, the mall agreed to exchange the same brand of leather shoes for Mr. Qin.

Such problems mainly focus on quality, after-sales service, fake and shoddy and so on.

Even some well-known manufacturers have such problems, which do not match the quality of expensive prices.

If consumers encounter such situations, they should safeguard their legitimate rights and interests through regular channels.

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< p > according to media reports, Dong Menglu of Qingdao bought a casual Knight's shoes at a market price of 1198 yuan and a discount of 378 yuan at Tmall flagship store of Teenmix.

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< p > "shoes packaging is simple, shoes are blurred, touching the Logo of shoes, Logo is actually dregs, then wipe it up, Logo dropped."

Dong Menglu contacted Teenmix flagship store, and the reply was "genuine".

Dong Menglu complained to Tmall management, and the management suggested that she return the money.

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After P, Teenmix flagship store explained to the media that the shoe was indeed a genuine Teenmix flagship store. The shoe sole problem was due to the different batches of production, and "no impact on wear and beauty".

"The quality of the shoes can be blurred? Why can the shoe Logo be wiped off with the hands?" the flagship store's sales personnel did not comment on the question.

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< p > Tmall management staff said that all flagship stores registered in Tmall have gone through relevant procedures, all of which are genuine flagship stores.

"If we store it in a rough way, consumers can go to a store or a quality inspection agency to verify it, and then complain about it."

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Yao Jianfen, assistant analyst at the China Electronic Commerce Research Center, said that the price of goods in flagship stores on the Internet is much lower than that in physical stores. "Some production batches are only fixed in online channel sales," said P.

Yao Jianfen said, from the flagship store online shopping goods, do not rule out black factories, factory irregularities OEM.

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The new consumer law, implemented in March 15th P, stipulates that operators sell products through Internet, television, telephone and mail order. In addition to special circumstances, consumers have the right to return the goods within seven days from the date of receipt of the goods, without giving reasons.

But consumers need to pay for the "go back" and bear the cost of return freight.

This regulation gives consumers a chance to regret online shopping, and also makes online shopping more standardized and consumers feel more comfortable.

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< p > < strong > communication equipment after-sales problems outstanding < /strong > < /p >

< p > what we usually refer to as "Three Guarantees" means that goods are generally repackaged for 7 days, 15 days for replacement, and 1 years for warranty.

But many businesses ignore the rules, resulting in a lot of consumer disputes.

This is also an important reason for the high level of complaints of communication equipment.

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According to the Chengdu daily, according to the Chengdu daily, in January 27th, the consumer Lee bought a brand mobile phone at a mobile phone store at a price of 700 yuan. After 5 days the machine appeared black screen, and the consumer could not be used normally after maintenance.

After many requests for return, dealers refused for a variety of reasons, only agreed to replace a more expensive phone, and the difference between consumers.

In desperation, Li had to complain to the relevant industry and Commerce Bureau.

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< p > February 12th, the responsible person of Taiping Industrial and commercial bureau received a telephone complaint and immediately led the staff to a mobile phone store to investigate.

After verification of the situation reflected by Lee Li, the industrial and commercial workers immediately notify the two sides to come to the scene for mediation.

The dealer has just started to be rude, with the company's specific provisions to prevaricate.

The staff of the industrial and commercial office patiently explained the elimination of the law and the three package of mobile phones, etc., and gave serious corrections to the relevant statements of the operators on the spot. According to the "Three Guarantees" rule of the mobile phone, consumers can choose to return goods or replace them or repair them.

When a consumer asks for a return, the operator should return the goods.

After repeated explanations by the staff and the propaganda of the three package of mobile phones, the dealer's attitude has changed significantly. Finally, he agreed to return the goods to consumers, and immediately handed in 700 yuan of cash to the consumers.

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< p > mobile phones have increasingly become one of the essential items of everyday life for consumers.

Its "Three Guarantees" provisions should strictly follow the regulations of "second items, third, fifth, eighth, eleventh and twelfth of the repair and replacement of the mobile phone", and the main performance failures and quality problems will arise. The difference will be changed within seven days and replaced within fifteen days. Within one year warranty, the operator's reasonable request for consumers can not be deliberately delayed or unreasonably refused. The mobile phone that the consumers complain of is the failure of the screen's "no indication, wrong word or missing stroke" performance listed in the "failure table of the mobile phone's performance". According to the provisions of this article and the "consumer protection law of the People's Republic of China", the operator should assume the responsibility of refund.

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< p > experts say consumers should establish a correct sense of legal rights protection and actively use laws to safeguard the rights and interests that are infringed in the consumption process. Businessmen should be well aware of relevant laws and regulations, operate legally and perform their due responsibilities according to law.

Work together to create a good consumption environment.

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< p > < strong > Background: < /strong > < /p >.

< p > < strong > experts interpret the six bright points of the new elimination method < /strong > < /p >

< p > the new law of the People's Republic of China on the protection of consumers' rights and interests will be implemented from 15.

In contrast, the revised content covers a wide range of issues, including online shopping, public interest litigation, punitive damages, and other hot issues related to the protection of consumers' rights and interests.

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< p > highlight 1: inverting the burden of proof.

The twenty-third article and third paragraph of "consumer law": the service provided by the operators such as motor vehicles, computers, televisions, refrigerators, air conditioners, washing machines and other durable commodities or decoration and decoration services, etc., where consumers find defects within six months from the date of accepting commodities or services, and the operators shall bear the burden of proof for the defects.

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< p > highlight two: give consumers the right to go back.

The provisions of the twenty-fifth, first, and second sections of the consumer law stipulate that operators sell products in the form of Internet, television, telephone and mail order, and consumers have the right to return the goods within seven days from the date of receipt of the goods, and do not need to explain the reasons. Except for the following commodities: (1) custom-made products; (two) fresh and perishable; (three) digital products, such as audio-visual products, computer software and so on, which are downloaded online or sealed by consumers; and (four) delivered newspapers and periodicals.

Except for the commodities listed in the preceding paragraph, other commodities which are confirmed by the nature of the commodity and are not returned by the consumers when they are purchased, shall not be unreasonable to be returned by reason.

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< p > highlight three: clear personal information protection.

The twenty-ninth provision of "consumer law" stipulates that operators should follow the lawful, proper and necessary principles to collect and use personal information of consumers, express the purpose, mode and scope of collection and use of information, and agree with consumers.

Operators shall collect and use personal information of consumers, and shall disclose their collection and use rules, and shall not collect and use information in violation of the provisions of laws and regulations and the agreement between the two parties.

The personal information collected by the operator and his staff must be strictly confidential and must not be divulged, sold or illegally provided to others.

The operator shall take technical measures and other necessary measures to ensure information security and prevent personal information leakage and loss of consumers.

Remedial measures should be taken immediately when information leakage or loss occurs or may occur.

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< p > highlight four: Consumer Association can raise public interest litigation.

The thirty-seventh clause and first paragraph of consumer law stipulates that consumers should perform the following public welfare duties:

(seven) to support injured consumers in litigation or to initiate proceedings in accordance with this Law in respect of acts that harm the legitimate rights and interests of consumers.

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< p > highlight five: responsibility for positioning online shopping platform.

The forty-fourth provision of consumer law stipulates that consumers who purchase goods or receive services through online trading platforms and whose legitimate rights and interests are damaged may demand compensation from sellers or service providers.

If the provider of a network paction platform can not provide the real name, address and effective contact mode of the seller or the service provider, the consumer can also claim compensation from the provider of the network paction platform.

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< p > highlight six: increase consumer fraud compensation.

The fifty-fifth provision of < < a href= > //www.sjfzxm.com/news/index_q.asp > > < < /a > > stipulates that if an operator provides goods or services with fraudulent conduct, he shall increase the compensation for losses incurred according to the requirements of consumers, and increase the amount of compensation to 3 times the cost of goods purchased by consumers or the cost of receiving services, and the amount of additional compensation is less than 500 yuan, amounting to 500 yuan.

Where there are other provisions of the law, such provisions shall be followed.

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