Jinzhou: Clothing And Shoes Became The "Standard King" Of Complaints Last Year

Recently, the reporter learned from the 12315 Consumer Complaint Reporting Center of Jinzhou Administration for Industry and Commerce that in 2009 clothing and footwear Complaints are still common, ranking first in all kinds of consumer complaints, and becoming the "standard king" of complaints. According to the staff of 12315 Consumer Complaint Reporting Center of Jinzhou Administration for Industry and Commerce, in 2009 General merchandise There were 244 complaints, accounting for 45% of consumer complaints. Among them, 206 complaints were mainly about clothes and shoes, accounting for 84% of complaints about general merchandise.

　　 Main problems

In the complaints about clothing and shoes, the main problems are: first, the quality of clothing and shoes, such as the quality problems of shoe glue breaking, upper breaking, heel dropping, clothing thread opening, color fading, pilling, and serious burring of down jackets; The second is after-sales service. Some irresponsible businesses have a fluke mentality. They take advantage of consumers' momentary negligence to avoid responsibility and do not provide invoices, credit cards and other vouchers; Third, the management of individual businesses is not in place, the quality of the salesperson is poor, the price of the label is changed without permission, or more seriously, counterfeit goods are used to label fake brand goods for sale, resulting in double damage to the rights and interests of consumers and the reputation of businesses; Fourth, some businesses use "processed products" to make a big fuss, often borrow price cuts, discounts and other promotional activities, and steal the seal of "processed products" on credit cards. Once quality problems occur, they will not solve them on the grounds of processed products.

　　 Why

Why do garment and footwear complaints rank top? According to the analysis of 12315's staff, the main reason is that the consumption of clothes and shoes, which are necessities of people's life, is naturally the largest, so there are relatively many disputes. However, the number of clothing and footwear operators is the largest and the good and the bad are intermingled, resulting in some disputes that are detrimental to consumers' interests due to the lack of integrity of some low-quality businesses. In addition, the lag of laws and regulations related to clothing and footwear and the difficulty in quality appraisal are also the main reasons for such complaints.

　　 12315 Reminder

12315 Remind consumers that they should choose large and reputable merchants to purchase clothing and shoes, ask for invoices or receipts, leave vouchers for future replacement or return, keep records of each repair, reasonably safeguard their legitimate rights and interests within the scope of laws and regulations, and unreasonable requirements for consumers, The industry and commerce department does not support it. In addition, be sure to check carefully when buying clothes, especially for some common quality problems; Take the initiative to understand the quality commitment and washing method of the goods from the merchants to avoid unnecessary losses; In case of quality problems, we must use various rights protection channels to safeguard our legitimate rights and interests.